Customer Satisfaction Index Based on a 4-point Scale
Everyone likes to hear good news. At GripWorks, even if we hear a complaint, we are committed to identifying the issues in order to continually improve our process. We would like to thank all who have sent us comments. Here are a comments that inspire us to continue our efforts.
"This is my second order with them, and I received my product in just a few days. They have great customer service."
- Donnie from Missouri
"Janelle Musial is AWESOME!! I have been dealing direct with her for 15 years and she is ALWAYS the best."
- Bill from Washington
"Quick turn around, pricing matched to bulk order, great service."
- Patrick from Québec
"Thanks for your service!"
- Brett from Vermont
"The parts were delivered sooner than promised. That's always good. Thanks."
- Mark from Pennsylvania
"Extremely impressed, will use the company's services again. This is my first time ordering from S&R. My order was delivered very quickly and I have used several parts already. Many thanks to Janelle."
- Sharon from Ontario, Canada
"Customer Service and confirmation of orders are very good"
- Linda from Colorado
"A pleasure to do business with this company. I received the product as ordered in a timely fashion."
- David from Louisiana
"It is a pleasure working with your company! Thanks for the great service."
- Laura from Connecticut
"Normally, I don't give excellent rating but you team is very good."
- Bill from Texas
"First Class operation !!!! Thanks for your help on my project !!"- Jack from Michigan
"I appreciate the efficiency and courtesy of the sales force when I call to place orders. It’s refreshing to actually speak to “real people”. "- Wayne from Oklahoma
"Always received quotes within 24 hours, when an order is sent my acknowledgment is received right away."
- Nora from California
"Thank you for your support and cooperation, it is a honor to work with you, thank you."
- Li from China
"Very pleased with sales staff and product."
- Elvis from Mississippi
"Much appreciated fast delivery."
- Jeannine from Nebraska
"We are satisfied with the products and service we receive. Dependable deliveries are much appreciated in today's environment."
- Rich from Massachusetts
"The service I receive is excellent."
- Kathy from Tennessee
"This was one of many purchases. The product is what I need and the service providing it is always superb."
- Doug from South Dakota
"None, thanks to all that helped me through the purchasing and receiving processes!!"
- Keith from Missouri
"Working with customer support was very nice. Very nice to work with...much appreciated!"
- Tom from Michigan
"Excellent customer service!"
- Daniel from New York
"One of our better suppliers. We experience good communication on shipping times although somewhat extended at times. Having an option for expediting orders definitely helps. Matt and team resolve our issues quickly while coming up with unique solutions and recommendations. Thanks."
- Wes from Michigan
"Sales person very friendly and efficient. Order arrived quickly! Thank you!!"
- Lisa from Tennessee
"ALWAYS THE BEST"
- Kirby from Oklahoma
"Mary Allen is SUPER!!! She is an absolute joy to work with."
- Bridgette from Pennsylvania
